The Ajman Chamber of Commerce and Industry has reinforced its commitment to digital innovation by hosting the “Artificial Intelligence and Its Role in Service Development – Agentic AI” Forum, an event aimed at exploring how next-generation AI technologies can transform government services and business operations.

The forum forms part of the broader objectives of the Ajman Government’s AI Program and supports the emirate’s long-term digital ambitions under Ajman Vision 2030.

Held at Fairmont Ajman, the event brought together senior government officials, business leaders, department heads, and employees to discuss how artificial intelligence can improve service delivery, boost institutional efficiency, and create a more competitive economic environment.

AI Emerging as a Core Driver of Smarter Governance

Opening the forum, His Excellency Salem Al-Suwaidi, General Manager of Ajman Chamber, highlighted the growing impact of AI across both public and private sectors.

He noted that artificial intelligence is no longer a future concept but a practical tool that is already helping organizations operate more efficiently and make better decisions.

According to Al-Suwaidi, AI-powered systems can significantly contribute to:

  • Improving operational efficiency
  • Enhancing the quality of services
  • Increasing productivity
  • Supporting data-driven decision-making
  • Strengthening analytics and monitoring capabilities

He added that smart technologies are becoming essential for governments seeking to deliver faster, more responsive services that meet the changing needs of businesses and residents alike.

Agentic AI Takes Center Stage

A major focus of the forum was Agentic AI — a new generation of artificial intelligence systems designed to act autonomously and perform tasks with minimal human intervention.

Unlike traditional AI tools that rely heavily on user instructions, Agentic AI can analyze situations, make decisions, and execute workflows independently based on predefined goals.

Participants explored how these intelligent AI agents could reshape government and business operations through:

  • Automated service delivery
  • Real-time performance monitoring
  • Predictive analytics and data insights
  • Workflow optimization
  • Intelligent recommendations for decision-makers

Experts at the event noted that such technologies have the potential to significantly improve organizational agility while reducing operational costs and administrative complexity.

More Than 30 AI Initiatives Identified

One of the key outcomes of the forum was the identification of more than 30 AI-driven initiatives that could be implemented across various departments and service areas.

The proposed initiatives cover a wide range of applications, including:

  • Member and customer services
  • Investment environment enhancement
  • Internal institutional operations
  • Workflow automation
  • Business support systems

The Ajman Chamber stated that its existing digital infrastructure provides a strong foundation for integrating these technologies and accelerating the transition toward smarter, more efficient services.

Officials believe the adoption of AI solutions will not only improve the ease of doing business but also strengthen Ajman’s attractiveness as a destination for investment and entrepreneurship.

Supporting the Goals of Ajman Vision 2030

The forum aligns closely with the strategic priorities outlined in Ajman Vision 2030, which aims to build a sustainable, innovation-driven economy powered by technology and smart governance.

The vision focuses on several key pillars, including:

  • Innovation and digital leadership
  • Sustainable economic growth
  • Smart government services
  • Enhanced business competitiveness
  • Future-ready institutions

By integrating artificial intelligence into institutional processes, Ajman hopes to create a more agile and technology-enabled ecosystem capable of responding quickly to future challenges and opportunities.

UAE Continues to Expand AI Leadership

The event also reflects the UAE’s broader ambition to become a global leader in artificial intelligence and digital transformation.

Over recent years, the country has introduced numerous initiatives aimed at accelerating AI adoption across strategic sectors such as government, healthcare, finance, education, and logistics.

National efforts continue to focus on:

  • Smart government services
  • AI-powered infrastructure
  • Automation technologies
  • Public-private digital transformation
  • Development of a knowledge-based economy

These initiatives are helping position the UAE as one of the region’s most advanced technology ecosystems and an increasingly influential player in the global AI landscape.

Looking Ahead

The Agentic AI Forum highlights Ajman’s determination to embrace emerging technologies and transform the way institutions operate.

As artificial intelligence evolves from a supporting tool into an autonomous partner capable of making decisions and driving outcomes, governments and businesses are beginning to rethink how services are designed and delivered.

For Ajman, the adoption of Agentic AI is not just about improving efficiency—it is about building a smarter, more resilient economy prepared for the opportunities of the digital age.

With strong government backing, an ambitious long-term vision, and growing enthusiasm for innovation, the emirate is positioning itself at the forefront of the UAE’s AI-driven future.